Moving Papa Privacy Policy

At Moving Papa, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, protect, and store your information when you interact with our services. We are committed to maintaining the confidentiality, integrity, and security of your personal information. This Policy applies to information collected through our website, emails, phone communications, online forms, customer service interactions, and any other method through which we engage with you.

1. Information We Collect

a. Information You Provide to Us
• Personal Information: Name, email address, phone number, billing address, service addresses (origin and destination).
• Service Information: Details about your move (inventory lists, access details like elevators, parking information).
• Payment Information: Limited billing details necessary to process your transactions. Payment processing is securely handled by third-party providers.
• Communications: Emails, calls, chat transcripts, SMS messages, and other communications with our customer support or sales team..
• Feedback: Surveys, reviews, testimonials, and any other voluntary feedback you provide.
b. Information We Collect Automatically
• Device Information: IP address, browser type, operating system, referring URLs.
• Usage Data: Pages viewed, time spent on pages, navigation patterns, and interactions with the website.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance website functionality, remember preferences, and understand usage trends.
c. Information from Third Parties
We may receive information about you from business partners, payment processors, advertising networks, or public sources to improve our services or for fraud prevention.

2. How We Use Your Information

We use your information to:
• Provide, manage, and complete moving and truck rental services.
• Communicate with you about your orders, service updates, and customer support requests.
• Send administrative communications (e.g., booking confirmations, policy updates).
• Send promotional and marketing communications (you may opt-out at any time).
• Send SMS messages for appointment scheduling, order confirmations, and service updates.
• Analyze website usage to improve our platform and customer experience.
• Protect the rights, property, or safety of Moving Papa, our customers, or others.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing Personal Information

If you are located in a jurisdiction that requires a legal basis for processing (such as the European Union under GDPR), we process your personal information based on the following legal grounds:
• Performance of a contract: To provide moving services you requested.
• Consent: For optional marketing communications and non-essential cookies.
• Compliance with legal obligations: To meet regulatory requirements.
• Legitimate interests: To improve services, ensure security, and protect against fraud.

4. Sharing Your Information

We may share your information with:
• Service Providers: Companies that help us provide services (payment processors, dispatch software, background check providers, marketing service providers).
• Legal Compliance: When required by law, legal process, or government request.
• Business Transfers: In case of a merger, sale, or acquisition, we may transfer information to the new business entity.
• With Your Consent: If you explicitly agree to sharing for specific purposes.
• SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.
We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable and appropriate security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
These measures include:
• SSL encryption for data transmitted online.
• Restricted access to personal data only to employees or service providers who need it.
• Regular security reviews of our systems and processes.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information:
• For as long as needed to provide services.
• As required by legal, tax, accounting, or regulatory obligations.
• To resolve disputes or enforce our agreements.
When we no longer need your information, we securely destroy or de-identify it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to your personal information if inaccurate.
• Deletion: Request deletion of your information, subject to legal requirements.
• Objection: Object to certain processing (e.g., direct marketing).
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, please contact us using the details provided below.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:
• Remember your preferences.
• Analyze site traffic and trends.
• Offer better, faster, and safer browsing experiences.
You can control cookie preferences through your browser settings. Disabling cookies may affect your user experience.

9. International Transfers

If you are located outside of Canada, your information may be transferred to, stored, and processed in Canada, where our servers and service providers are located. We take measures to ensure that any such transfers comply with applicable data protection laws.

10. Children's Privacy

Moving Papa does not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information without parental consent, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. SMS Communications

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Moving Papa. These messages may include:
• Appointment confirmations and reminders
• Order updates and status notifications
• Service announcements
• Payment confirmations
• Customer service communications
Message frequency may vary. Message and data rates may apply. To opt out at any time, text STOP to the number from which you received the text. For help or support, text HELP or contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page. If changes are significant, we may provide additional notice through our website or other means.
We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Policy, you can reach us at:

Moving Papa
200 Fairbank Ave, York, ON M6B 1G1
Email: hello@movingpapa.com
Phone: (647)-670-2576