Moving Papa Terms and Condition

SMS Terms of Service

1. SMS Consent Communication:

By opting into SMS from Moving Papa via web form, text message, or other medium, you are agreeing to receive SMS messages from Moving Papa. Your consent is not a condition of purchase, and you may opt out at any time.

2. Types of SMS Communications:

This includes SMS messages for: • Moving quotes and estimates
• Appointment scheduling and confirmations
• Appointment reminders
• Service updates and status notifications
• Order confirmations
• Delivery notifications
• Customer feedback requests
• Account notifications

3. Message Frequency:

Message frequency varies based on your interaction with our services. You may receive several messages per week while actively using our services, and fewer messages during inactive periods.

4. Potential Fees for SMS Messaging:

Message and data rates may apply according to your wireless carrier plan. Moving Papa does not charge for text messages, but carrier message and data rates may apply.

5. Opt-In Method:

You can opt in to receive text messages by: • Checking the SMS consent box on our website forms
• Texting a designated keyword to our number
• Providing written consent through our paper forms
• Confirming consent through our double opt-in process
• Verbal consent: When we ask you verbally, "Do you agree to receive Customer care text messages from Moving Papa. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://movingpapa.com/privacy-policy.html to see our privacy policy and https://movingpapa.com/terms-and-condition.html for our Terms of Service." We will record and track your verbal consent by keeping a file in our CRM system.

6. Opt-Out Method:

To opt out at any time, text STOP to any message from us. Upon receipt of your STOP request, we will send one confirmation message and you will no longer receive SMS messages from Moving Papa.

7. Help:

For assistance with our SMS program, text HELP to any message from us or visit our website at https://movingpapa.com/. You can also contact our support team directly using the contact information provided below.

8. Standard Messaging Disclosures:

Our SMS program is supported by most major carriers, including AT&T, Bell, Rogers, T-Mobile, Telus, Verizon, Virgin Mobile, and others. If you change your mobile phone number, you are responsible for notifying us to ensure you continue to receive our communications.
For our privacy policy, visit https://movingpapa.com/privacy-policy.html
For our full Terms of Service, visit https://movingpapa.com/terms-and-condition.html

Changes to Terms:

Moving Papa reserves the right to modify these SMS Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on our website and updating the "Effective Date" above.

Contact Us

If you have questions regarding these SMS Terms and Conditions or Moving Papa's text messaging program, please contact us at:

Moving Papa
200 Fairbank Ave, York, ON M6B 1G1
Email: hello@movingpapa.com
Phone: (647)-670-2576